Based on the most recent survey from Edelman Trust Barometer, distrust is at an all-time high. Employees now trust you—their workplace leader—more than they trust government officials or media professionals! This makes the relationship with you incredibly important. With leaders now being thrust into this new role, the question remains, “do you have the capabilities to fulfill it?” Whether or not you are in an official leadership role, you have influence to help address today’s challenges. If you have ever questioned your ability to lead and respond during these unprecedented times, Stephanie Chung’s talk at GLS22 helped leaders explore the three core competencies it takes to navigate this new leadership space with confidence.
Enjoy these official session notes from Stephanie Chung’s talk at The Global Leadership Summit on August 4-5, 2022—Adapting Your Leadership for Today’s Challenges.
What’s the most important part of any relationship?
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- Edelman Trust Barometer Study
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- We’ve hit a new level of low when it comes to distrust in the world.
- Businesses are now more trusted than the media or government; making the relationship between employer & employee incredibly important.
- Employees are expecting their leaders to help shape conversation and policy on things like the economy, wage inequity, technology, global warming, diversity & inclusion.
- Trust has become local—Employees are saying “I trust MY CEO, MY leader, MY co-workers, MY community.”
How do we level up our leadership so that we’re worthy of the trust that’s being bestowed on us? What is trust?
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- Trust is an emotion. The brain controls all our thoughts, behaviors, and emotions.
- In her book SWAY, Behavioral Scientist & Professor Pragya Agarwal states “that when we’re asked to make quick decisions, we tend to rely on our instinctive stereotypes.”
- A stereotype is defined by an unfair belief that all people with particular characteristics are the same.
- We’re all biased. We judge, we exclude people, we stereotype.
Because of our bias, what damage could we unknowingly be doing to our company culture, our employees, our families, congregations? What talent didn’t we hire because of our bias, what friendships didn’t we cultivate, what soul didn’t we save?
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- Pay attention. Our biases have been engrained in us over the years but that doesn’t let us off the hook. We must pay attention to them in order to decrease them.
- 4 Levels of Attention:
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- Selective
- Sustained
- Divided
- Alternating
These various levels can affect our memory, our ability to recall information, our ability to stay focused on something for an extended period of time, and our ability to do multiple things at once.
3 Tips to Level Up in Your Leadership
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- First, pay attention and acknowledge the fact that you do have biases. Unconscious bias is not a trend–it’s a real thing–and it has the ability to hurt real people.
- Two, slow your roll. When it comes to important decisions, slow down your thinking so you don’t automatically jump to your instinctive stereotypes.
- Three, learn to consciously visualize another person’s viewpoint. Let’s develop our abilities to see people for who they are, not who we’ve been programmed to think they are.
As leaders, the world is looking to us to bring stability to this emotional chaos we find ourselves in.
Leaders, we’ve been called for such a time as this. I do believe that we will be like the other courageous leaders before us, that during times of uncertainty, when trust was bestowed upon them—they rose up, they understood the call, they minimized their bias, and they made a difference for all.
Dive deeper into this talk and others from GLS22 with GLS22 On-Demand, the only way to get one-year access to faculty talks, interviews, discussion guides, and bonus resources! Explore GLS22 On-Demand >>
The Global Leadership Summit
GLN Staff Writer | Globalleadership.org/SummitStephanie Chung
Chief Growth Officer | Wheels UpAdapting Your Leadership for Today’s Challenges—GLS22 Session Notes
Published August 5, 2022TOPICS IN THIS ARTICLE
ConfidenceLeading OthersLeading YourselfResilienceBased on the most recent survey from Edelman Trust Barometer, distrust is at an all-time high. Employees now trust you—their workplace leader—more than they trust government officials or media professionals! This makes the relationship with you incredibly important. With leaders now being thrust into this new role, the question remains, “do you have the capabilities to fulfill it?” Whether or not you are in an official leadership role, you have influence to help address today’s challenges. If you have ever questioned your ability to lead and respond during these unprecedented times, Stephanie Chung’s talk at GLS22 helped leaders explore the three core competencies it takes to navigate this new leadership space with confidence.
Enjoy these official session notes from Stephanie Chung’s talk at The Global Leadership Summit on August 4-5, 2022—Adapting Your Leadership for Today’s Challenges.
What’s the most important part of any relationship?
How do we level up our leadership so that we’re worthy of the trust that’s being bestowed on us? What is trust?
Because of our bias, what damage could we unknowingly be doing to our company culture, our employees, our families, congregations? What talent didn’t we hire because of our bias, what friendships didn’t we cultivate, what soul didn’t we save?
These various levels can affect our memory, our ability to recall information, our ability to stay focused on something for an extended period of time, and our ability to do multiple things at once.
3 Tips to Level Up in Your Leadership
As leaders, the world is looking to us to bring stability to this emotional chaos we find ourselves in.
Leaders, we’ve been called for such a time as this. I do believe that we will be like the other courageous leaders before us, that during times of uncertainty, when trust was bestowed upon them—they rose up, they understood the call, they minimized their bias, and they made a difference for all.
Dive deeper into this talk and others from GLS22 with GLS22 On-Demand, the only way to get one-year access to faculty talks, interviews, discussion guides, and bonus resources! Explore GLS22 On-Demand >>
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About the Author
The Global Leadership Summit
GLN Staff Writer
The Global Leadership Summit (GLS) is a two-day infusion of actionable leadership insights and inspiration broadcast to hundreds of host sites across the United States every August. In the following months, the GLS is translated, contextualized and hosted by local leadership committees at hundreds of locations across Africa, Asia, Latin America, Europe and the Middle East. This global event convenes a world-class faculty who share their distinct perspectives and expertise, inspiring and equipping people around the world with practical leadership skills that can be applied within their context, wherever they have influence, and used to empower positive transformation where it’s needed most. Attracting an audience that represents various industries, including marketplace, non-profit, healthcare, education, government, ministry and corrections, the GLS has become a unique platform, unlike any other, bringing people together to not only empower better leadership within the organizations they represent, but in a growing number of cases around the world, this event also acts as a catalyst for organic local movements initiating systemic, city-wide change. What started as a single event back in 1990’s, the GLS has grown to attract tens of thousands of people today.
Stephanie Chung
Chief Growth Officer
With over 30 years of experience catalyzing transformative growth in the aviation sector, Stephanie Chung has widely been recognized as a trailblazer. She was the first African-American president of a major private aviation company when she took the helm as President of JetSuite. During her tenure at JetSuite, Chung repositioned the brand from a commodity service to a luxury customer experience, upgrading the fleet, and elevating the client experience. Under her leadership, JetSuite was voted one of the Best Places To Work by the Human Rights Campaign. Chung also served as VP of Sales for Flexjet where she oversaw a sales organization and strategic deal team that together generated over $835 million in revenue. Prior, she held influential roles at US Airways (now operating as American Airlines), Delta Air Lines, and Bombardier. In 2020, Chung joined Wheels Up, the leading brand in private aviation, as the company’s first Chief Growth Officer. Chung also serves as a member of c200, a community of the most successful women in business, as well as on the Advisory Council of the National Business Aviation Association and the Advisory Board of the Texas Commission on Law Enforcement. Her personal achievements have been recognized in D CEO Magazine's Top 500 and inclusion in the Ebony Power 100. She has also been named as one of “2021 Top Women in Travel & Hospitality” by Women Leading Travel & Hospitality.